---
title: Troubleshooting Notes
description: FastGPT usage notes
---

# Troubleshooting Notes

If you encounter issues while using FastGPT, follow the steps below to troubleshoot and resolve them.

## 1. Check Version and Upgrade
Many known issues are fixed in newer releases. Before reporting a problem, verify your version first:
- **Check version**: View the current running version on the FastGPT homepage or in the admin panel.
- **Upgrade recommendation**: If you are not on the latest version, follow the [Upgrade Guide](../upgrading/upgrade-intruction) to update to the latest stable release.

## 2. Troubleshooting Steps
If the issue still exists after upgrading, check in this order:
- **Check logs**: Review Docker container logs or server logs and locate the specific error stack.
- **Clear cache**: Clear browser cache or retry in incognito mode.
- **Environment check**: Ensure MongoDB and PostgreSQL/Milvus connections are healthy and API keys are valid.

## 3. Contact Technical Support
If the issue still cannot be resolved, contact us through:
- **Community feedback**: Search for similar issues in GitHub Issues or community channels.
- **Provide details**: When contacting support, include:
  - Full version number currently in use.
  - Detailed issue description with reproduction steps.
  - Related system error logs or screenshots.
